🎉 New! PaySprint Mastercard now supports tap-to-pay on iPhone & Android. Set it up in the app today.
PaySprint Help Centre

How can we help you?

Find answers, watch tutorials, or chat with our AI assistant

1-507-877-0391My TicketsWhat's New System Status

What do you need help with?

💳I want to fund my wallet
🛒I need to spend online
💰I need cash now
📥I want to receive money
🔧My card isn't working
📈I need a higher spending limit
⭐I want to earn rewards
🪪I want to verify my identity
🏦I want to apply for a loan
🏠I want to send money locally
🌍I want to send money abroad
🔐I need account help
🏧I want to withdraw cash
↔️I need help with Interac

Check your balance by SMS

Text BAL to our SMS service number and we'll reply with your wallet and card balances instantly. No secret code required.

Text BAL now

Browse by category

Help articles(95)

🔧

Card Declined for Online Purchases

Troubleshooting
1 min 100%
🌍

Send Money Home Faster with PaySprint Cross-Border

Cross-Border Transfers
1 min
🏪

Get Paid Instantly with Secure Transactions

Payments & Merchants
1 min
💼

Bridge Your Cash Flow with PaySprint

PaySprint Wallet
1 min
💼

Maximize Every Dollar with Your PaySprint Wallet

PaySprint Wallet
1 min
💼

Get Paid and Spend Instantly with PaySprint

PaySprint Wallet
1 min
💳

Empower Your Team with Instant Spending Cards

PaySprint Mastercard
1 min
🏪

Direct Payments Made Easy with PaySprint

Payments & Merchants
1 min
🚀

Streamline Corporate Expenses with PaySprint

Getting Started
1 min
🌍

Scale Your Business Coast-to-Coast with PaySprint

Cross-Border Transfers
1 min
💳

Spend Anywhere in Canada with Your PaySprint Card

PaySprint Mastercard
1 min
💳

Your PaySprint Card Is Ready — Start Using It Now

PaySprint Mastercard
1 min
🏪

Unlock Greater Profitability with PaySprint

Payments & Merchants
1 min
↔️

Interac Wallet Funding Fees

Interac e-Transfer
1 min
🏠

Access Your Business Earnings the Same Day

Domestic Money Transfer
1 min
🔧

Card Is Frozen or Locked

Troubleshooting
1 min
🔧

Card Not Working at ATM

Troubleshooting
1 min
🔧

Card Declined at Checkout — Troubleshooting

Troubleshooting
1 min
↔️

Interac Wallet Funding Limits

Interac e-Transfer
1 min
↔️

What is Interac Wallet Funding on PaySprint?

Interac e-Transfer
1 min
↔️

Interac Auto-Deposit for Wallet Funding

Interac e-Transfer
1 min
↔️

Interac Wallet Funding Speed & Processing Times

Interac e-Transfer
1 min
↔️

Business Wallet Funding via Interac

Interac e-Transfer
1 min
↔️

Fund Your Wallet from a Canadian Bank Account

Interac e-Transfer
1 min
↔️

How to Fund Your Wallet via Interac

Interac e-Transfer
1 min
↔️

Interac Wallet Funding Troubleshooting

Interac e-Transfer
1 min
↔️

Interac Wallet Funding Security

Interac e-Transfer
1 min
🏪

Understanding Instant Settlements and Working Capital

Payments & Merchants
1 min
🚀

Completing Your Account Verification

Getting Started
2 min
🌍

How to Send Cross-Border Transfers with PaySprint

Cross-Border Transfers
1 min
🏪

Understanding Your Merchant Settlement Times

Payments & Merchants
1 min
💳

Activating and Using Your PaySprint Mastercard

PaySprint Mastercard
1 min
🏠

Receiving Funds into Your PaySprint Account

Domestic Money Transfer
2 min
⭐

How the PaySprint Referral Program Works

Rewards & P-Coins
2 min
🚀

PYMO by PaySprint vs PaySprint Business — Which One Is for You?

Getting Started
2 min
🚀

What Is PYMO by PaySprint? Your Everyday Money Platform

Getting Started
2 min
⭐

PaySprint Mastercard Cash Back Program

Rewards & P-Coins
3 min
🚀

Creating your PaySprint account

Getting Started
1 min
💳

Activating and Using Your PaySprint Mastercard

PaySprint Mastercard
2 min
⭐

PaySprint Referral Program: Terms and Rewards

Rewards & P-Coins
1 min
🚀

Verification Guide: Completing Your Account Setup

Getting Started
1 min
🏪

Accepting Payments Without a POS Terminal

Payments & Merchants
1 min
↔️

Delayed in Interac Deposit to Fund Wallet?

Interac e-Transfer
2 min
⭐

Unlock More Rewards with Points Exchange

Rewards & P-Coins
2 min
⭐

Earn Reward Points with PaySprint

Rewards & P-Coins
2 min
🔐

Verifying Your Identity for PaySprint

Account & Security
2 min
🏪

Accepting Merchant Payments Without a POS Terminal

Payments & Merchants
2 min
⭐

PaySprint Referral Program and Rewards

Rewards & P-Coins
2 min
💳

Managing Team Spending and Corporate Cards

PaySprint Mastercard
2 min
💳

Get Your Free PaySprint Mastercard

PaySprint Mastercard
1 min
⭐

Earn Cash for Referrals with PaySprint Rewards

Rewards & P-Coins
1 min
🚀

5 Minutes to Instant Payments — Your PaySprint Setup

Getting Started
1 min
🏪

Accept Payments Without POS Hardware

Payments & Merchants
1 min
💼

How to fund your wallet with Interac e-Transfer

PaySprint Wallet
1 min
💳

Using your new PaySprint Mastercard — contactless & first-use PIN

PaySprint Mastercard
1 min
🏧

How to Withdraw Cash with Your PaySprint Mastercard

ATM & Withdrawals
1 min
🏦

What Is PaySprint Flex? — Overdraft Protection for Your Wallet

Loans & Credit
1 min
🔐

Can't Log In to Your PaySprint Account?

Account & Security
1 min
🛡️

Account Verification Help — Fix Verification Issues

Compliance & Verification
1 min
🏠

Send Money Instantly Between PaySprint Wallets

Domestic Money Transfer
1 min
🏧

ATM Withdrawal Limits, Fees, and Tips

ATM & Withdrawals
1 min
💳

Increasing your spending limit

PaySprint Mastercard
1 min
🔐

How to Reset Your PaySprint Password

Account & Security
1 min
🏠

Send Money via Interac e-Transfer from PaySprint

Domestic Money Transfer
1 min
🏦

How to Qualify for PaySprint Flex

Loans & Credit
1 min
💳

How to check your wallet and card balance

PaySprint Mastercard
1 min
🌍

Send Money Across the Border Instantly with PaySprint Wallets

Cross-Border Transfers
1 min
🏠

How to Send Money to Anyone in Canada with PaySprint

Domestic Money Transfer
1 min
🔐

Account Frozen or Suspended — What to Do

Account & Security
1 min
🏦

PaySprint Flex Fees and How Overdraft Protection Works

Loans & Credit
1 min
💳

What to do if your card is lost or stolen

PaySprint Mastercard
1 min
🏧

Finding ATMs That Accept Your PaySprint Mastercard

ATM & Withdrawals
1 min
🏧

ATM Issues — What to Do If Your Withdrawal Fails

ATM & Withdrawals
1 min
🔐

Change Your SMS Secret Code (CHANGECODE)

Account & Security
3 min
💼

How to receive money with PaySprint

PaySprint Wallet
1 min 100%
🏦

PaySprint Flex vs Traditional Loans — What's the Difference?

Loans & Credit
1 min
🌍

Cross-Border Money Transfers — Instant, No Waiting

Cross-Border Transfers
1 min
🚀

PaySprint Phone Support — Check Balance, Status, and Load Your Card by Phone

Getting Started
3 min
💳

How to Spend Online with Your PaySprint Mastercard

PaySprint Mastercard
1 min
🛡️

Identity verification guide

Compliance & Verification
1 min
💼

How to Spend Online with Your PaySprint Wallet

PaySprint Wallet
1 min
🌍

PaySprint Cross-Border vs Traditional Bank Wire Transfers

Cross-Border Transfers
1 min
↔️

Interac Transfer Not Showing Up — Troubleshooting

Interac e-Transfer
1 min
⭐

How to earn and redeem P-Coins

Rewards & P-Coins
1 min
↔️

How to Set Up Interac Auto-Deposit Correctly

Interac e-Transfer
1 min
🚀

Setting up two-factor authentication

Getting Started
1 min
💳

ATM withdrawals with PaySprint Mastercard

PaySprint Mastercard
1 min
↔️

Interac Transfer Declined or Failed — Common Reasons & Fixes

Interac e-Transfer
1 min
↔️

Interac Security — How to Stay Safe When Funding Your Wallet

Interac e-Transfer
1 min
🏪

QR payments for merchants

Payments & Merchants
1 min
🏪

QR Code Payments — Accept payments instantly

Payments & Merchants
1 min
🏪

Payment Links — Get paid from anywhere

Payments & Merchants
2 min
🏪

Virtual Payment Terminal — Take payments from your computer

Payments & Merchants
2 min
🏪

How to Spend Online at PaySprint Merchants

Payments & Merchants
1 min
🏪

Online Payments — Accept payments on your website

Payments & Merchants
2 min

Popular articles

Quick answers

Quick Troubleshooting

Support Response Times

AI Response

Instant

Verification Review

< 24 hrs

Card Issues

Same Day

Get Help

WhatsApp Chat

AI-powered help

SMS Service

Card PIN & loads

Balance Enquiry

Text BAL to this number

Call Us

1-507-877-0391

Email Support

support@paysprint.ca

Still need help?

If you couldn't find what you're looking for, our support team is ready to assist you.

Chat on WhatsApp

Get instant AI-powered help

SMS Service

+15078770391 · Card PIN & loads

Call Us

1-507-877-0391

Email Support

support@paysprint.ca