Help Centre Analytics

Performance metrics across knowledge base, chat, and tickets

Articles

83/91

published

Article Views

0

total

Helpfulness

100%

2 👍

Chat Sessions

0

0 leads

Open Tickets

0

0 SLA breached

Avg CSAT

—

no ratings yet

Chat Sessions (14 days)
Sep 2Sep 3Sep 4Sep 5Sep 6Sep 7Sep 8Sep 9Sep 10Sep 11Sep 12Sep 13Sep 1501234
Articles by Category
Getting Started (8)Troubleshooting (4)Rewards (7)account_security (5)Mastercard (13)cross_border (6)Wallet (7)Payments (12)interac (15)Compliance (2)atm_withdrawals (4)transfers (4)loans_credit (4)
Top Search Queries (30d)

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Knowledge Gaps

No knowledge gaps detected

SLA Compliance

No ticket data yet

Tickets by Priority
Most Viewed Articles
ArticleViewsHelpful
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Change Your SMS Secret Code (CHANGECODE)00 👍
Articles Needing Improvement

All articles performing well